Shipping policy

SHIPPING POLICY

Welcome to Exodusity. We are committed to delivering our premium, heavyweight apparel to the Exodusity community worldwide with the highest standard of care.

Please review our shipping policy carefully before placing your order. By shopping with us, you agree to the terms outlined below.

1. Order Processing Time

Every order is handled with precision. Before your items ship, we require time to process your order, verify payment, and prepare the garments for dispatch.

Processing Time: All orders are processed within 2 to 3 business days (Monday through Friday).
Orders placed on weekends or public holidays will begin processing on the next business day.
Please Note: During peak launch periods or sales events, processing times may be extended by an additional 1-2 business days.

2. Domestic Shipping (United States)

We ship to all 50 U.S. states, P.O. Boxes, and APO/FPO/DHO addresses.

Shipping Method: Standard Domestic
Transit Time: 4 to 5 business days after processing.
Total Delivery Time: Expect your order to arrive within 6 to 8 business days from the date you place your order.

3. International Shipping

We are proud to serve the global Exodusity tribe.

Shipping Method: Standard International
Transit Time: 5 to 8 business days after processing to major international destinations.
Total Delivery Time: Expect your order to arrive within 7 to 11 business days from the date you place your order.
Please Note: While we strive to meet these timelines, actual delivery depends on your local customs clearance process and postal service efficiency, which are outside of our control.

4. Shipping Rates

Shipping costs are calculated at checkout based on your destination and the total weight of your order.

Domestic (USA): Calculated at checkout.
International: Calculated at checkout.
Tip for Customers: To save on shipping, consider ordering with a friend in the Exodusity community to reach combined shipping thresholds (if applicable).

5. Customs, Duties, and Taxes

For our International Tribe:

Import duties, taxes, and customs charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country’s customs office to determine what these additional costs will be prior to purchasing. We are required by law to declare the exact purchase value of the goods on all international shipments.

6. Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number. Please allow 24 to 48 hours for the tracking portal to update with movement.

If you have not received your tracking number within 4 business days of placing your order, please contact us at Exodusity1@gmail.com

7. Delayed or Lost Shipments

Exodusity is not liable for products damaged or lost during shipping. However, if your order does not arrive within the expected window, please do the following:

Check the tracking number provided in your email for the latest status.
Contact the local carrier (USPS, DHL, etc.) with your tracking number to inquire about the package.
If the carrier confirms the package is lost or cannot locate it, please contact us immediately at Exodusity1@gmail.com so we can assist you in filing a claim.

8. Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for paying the reshipping fee.